Presenting a risk management model for creating flexible organizations in companies active in the information technology

Abstract

The current research identifies and ranks the effective indicators in risk management to create flexible organizations in companies active in information technology through the ANP technique. It is a descriptive survey. Its statistical population includes managers of information technology companies as well-known experts; they are 30 people selected by a targeted sampling method. Data collection tools were three questionnaires: Delphi, Dimtel, and paired comparison questionnaire. We identified the criteria and sub-criteria in risk management to create flexible organizations in companies active in information technology; they comprise 5 general criteria and 17 sub-criteria: Product/service risk (low-quality products, non-compliance with customer needs, lack of technological creativity, lack of raw materials), organizational risk (activity of risk managers, strategies and techniques, process risks, risks of human resources), technological risk (rapid technological changes, industry competition, lack of access to new technologies), environmental risk (political risks, legal and regulatory risks, economic environment risks), financial risk (increase in inflation, increase in exchange rate, liquidity and cash flow). Finally, we prioritize the indicators with the network analysis technique according to their influence on risk management to create flexible organizations in companies active in information technology: environmental risk, technological risk, organizational risk, product/service risk, and financial risk.

Keywords: risk management, organizational flexibility, information technology